Chapter One Online Store Terms & Conditions

  1. General terms of service

1.1 Thankyou(“we”, “us”, “our”) provides the service of selling goods online (“Service”) via its website chapterone.thankyou.co, related microsites and landing pages, as well as related mobile applications (“Website”).

1.2 By using the Service, you hereby agree to comply with these Terms & Conditions.

1.3 By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

1.4 You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

1.5 You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of these Terms & Conditions will result in an immediate termination of the Services.

1.6 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

1.7 If you are making a purchase through our store, you warrant that you are authorized to make the payment and that you are not acting in bad faith or illegally in any way. If you act unreasonably or in any way that may be deemed to be in bad faith, we reserve the right not to provide you with the Services.

1.8 We only intend to sell products via our store to private parties. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors, or individuals not acting in good faith. Examples may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.Each customer can order up to 50 units of the same item through the online check out. Any order above 50 units will be sent to someone at Thankyou to respond within 24 hours with an invoice including updated postage figure for bulk order discounts and payment options. Alternatively, you can email chapterone@thankyou.co to process all bulk orders.

  1. Refunds & Cancellations

2.1 You must review your order and delivery details carefully before placing it. You accept sole responsibility for placing all orders. Once an order is confirmed, you may not be able to cancel or change it.

2.2 If you have placed an order but would like to cancel or amend it, please email us straight away at chapterone@thankyou.co We will do our best to fulfill your request but cannot guarantee that we will be able to do so in time.

2.3 Our returns Terms & Conditions lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

2.4 To be eligible for a return you must have proof of purchase and your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a refund where any item is not in its original condition, is damaged or is missing parts for reasons not due to our error

2.5 To return your product, you should mail your product to: 4/108-112 Langridge St Collingwood Victoria AU 3066. Please do not send your purchase back to the manufacturer or publisher. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2.6 Once your return is received (together with proof of purchase) and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.7 If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable period of time.

2.8 We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at chapterone@thankyou.co

  1. Delivery

3.1 Subject to these these Terms & Conditions we will supply the goods shown on your order confirmation. We will use our best endeavors to meet stated timeframes for delivery, however we cannot guarantee delivery timeframes will be met.

3.2 A shipping fee will be applied which is weight and location based to each confirmed order of goods to be delivered within Australia and internationally. This is in addition to the listed price of the goods on the Website.

3.3 It is your responsibility to inform us if a product has not been delivered. Upon notification we will investigate and ensure that the product is delivered and received.

If you are shipping a valuable item, you should consider using a trackable shipping service or purchasing shipping insurance.

  1. Price and Payment

4.1 The prices of goods, delivery and other charges shown are in Australian dollars and will include GST as indicated. The prices of goods do not include shipping fees.[RC1]  Postage and handling charges will only be featured upon checkout.

4.2 All payments must be received in full prior to dispatch of goods. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold items against your order.

4.3 Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

  1. Privacy

5.1 When you purchase something from our Website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

5.2 We may, from time to time, publish an on-line leaderboard of customers who have made the most purchases from the Website during a period of time. Published details will include name and/or username of the customer as well as total purchase amount(s). By purchasing an item from the Website, you consent to us publishing these details should you be identified as one of the customers eligible to be on the leaderboard. If you would like to remain anonymous, please email us at chapterone@thankyou.co after you have made your purchase.[RC2]

5.3 By providing us with your details, you also consent to us sending you emails about our store, new products and other updates in the future. However, you may opt out of these communications at any time via the opt out button in our emails or by requesting to be taken off our customer list at chapterone@thankyou.co

5.4 We may disclose your personal information if we are required by law to do so or if you violate these Terms & Conditions.

5.5 If you choose a direct payment gateway to complete your purchase, your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is securely deleted.

  1. Description & Availability of Products

6.1 Certain products or services may be available exclusively online through the website.

6.2 We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

6.3 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

6.4 We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.

6.5 We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

6.6 Certain products or services may not be available for individual purchase

  1. External Websites & Service Providers

7.1 In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

7.2 Third-party links on our Website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

  1. Variations

We reserve the right to modify these Terms & Conditions at any time, so please review it frequently. Changes and variations will take effect immediately upon their posting on the website.

  1. User Comments & Feedback

9.1 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

9.2 We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

9.3 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

9.4 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

  1. Errors & Omissions

10.1 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, customer leaderboards, funds raised, total amounts of goods sold, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

10.2 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

  1. Prohibited Uses

In addition to other prohibitions as set forth in these Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

  1. Disclaimer

12.1 We do not guarantee, represent or warrant that your use of our Website or Service will be uninterrupted, timely, secure or error-free.

12.2 We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

12.3 You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

12.4 You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

12.5 In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

  1.  Indemnity

You agree to indemnify, defend and hold harmless Thankyouand our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

  1. Severability

In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from this Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

  1. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service.

  1. Governing law

These Terms of Service shall be governed by and construed in accordance with the laws of Victoria, Australia.